These Terms and Conditions are established to set forth the rights, obligations, and other necessary matters between Hamon (hereinafter “the Company”) and its users in connection with the provision and use of the Company’s games and related services.
① The definitions of terms used in these Terms and Conditions are as follows.
1. “Member” means a person who has agreed to these Terms and Conditions, entered into a usage agreement with the Company for the game services, and thereby obtained the right to use all services provided by the Company.
2. “Platform” means any programs and services provided to allow downloading or installing content on devices such as PCs, mobile phones, tablets, handheld game consoles, console game systems, VR devices, etc.
3. “Game Services, etc.” means the games and related services provided by the Company to Members via the Platform.
4. “Content” means all forms of paid or free digital materials (characters, in-game currency, items, etc.) created by digital methods in connection with the provision of game services.
5. “Hamon ID” or “Account” means the combination of letters, special characters, and/or numbers selected by the Member and approved by the Company—or an existing social login account—used to identify the Member and access the game services.
6. “Guest ID” means a temporary account granted without a formal identification procedure, through a simplified sign-up process provided by the Company.
7. “Account Information” means all information related to a Member’s account or Hamon ID, including the Member’s login ID, password, name, other personal data provided to the Company, device information, game usage data (character data, items, levels, etc.), and payment details.
8. “Game ID” means the combination of letters, special characters, and/or numbers separately created by the Member and approved by the Company for use in a specific game service, linked to the Member’s Hamon ID or Account.
9. “Password” means a confidential combination of letters, special characters, and/or numbers selected and managed by the Member to use their account, control access, and protect personal information and rights.
10. “User-Generated Content” means any text, documents, images, audio, video, or combination thereof posted by a Member while using the game services.
11. “Membership Termination” means the termination of the usage agreement between the Member and the Company for the game services.
② Unless otherwise defined in paragraph 1 above, terms used in these Terms and Conditions shall be interpreted in accordance with applicable laws, guidelines, and operational policies. If not defined therein, they shall follow general industry practice.
The Company shall prominently display the following items on its website (www.hamonstudio.net, hereinafter “Website”) or within its game services so that Members can easily view them. However, items 6, 7, and 8 may be made available through links:
1. Company name and representative’s name
2. Location of business offices (including an address where Member complaints can be handled)
3. Telephone number and e-mail address
4. Business registration number
5. E-commerce registration number
6. Privacy Policy
7. Terms of Service
8. Information regarding probability-based items as required by the Game Industry Promotion Act and related laws
① The Company shall notify Members of the content of these Terms by posting them on the Company’s website or by providing a link.
② Members who have agreed to these Terms and registered as Members shall be bound by the Terms from the time of agreement, and in the event of any amendment, by the amended Terms from the effective date of such amendment. Agreeing to these Terms means consenting to regularly visit the website to check for updates.
③ The Company may amend these Terms when deemed necessary. In the event of amendment, the Company shall determine the content and effective date of the amended Terms and publicly post them online on the website or within the game services at least 7 days prior to the effective date. However, if the amendment is disadvantageous to Users, the Company shall notify Members by the same method or via the e-mail address provided at registration at least 30 days before the effective date. The amended Terms shall become effective on the announced effective date.
④ Users have the right to refuse the amended Terms. Users who object to the amendment may discontinue use of the service and withdraw their membership. If a User continues to use the service after the effective date of the amended Terms, it shall be deemed that the User has agreed to the amended Terms, and such intent shall be posted or notified together with the amendment as described in paragraph 3.
Any matters not specified in these Terms and the interpretation thereof shall be governed by the individual service Terms, guidelines, operational policies established by the Company, and applicable laws such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content Industry Promotion Act, and the Personal Information Protection Act.
① The Company shall endeavor to protect Members’ personal information in accordance with applicable laws. The protection and use of Members’ personal information shall follow relevant laws and the Company’s separately published Privacy Policy.
② The Company shall not use personal information for any purpose other than those notified in advance and shall destroy such information without possibility of restoration once the purpose is fulfilled.
③ The Company’s Privacy Policy does not apply to third-party services linked from the website or individual game service sites.
④ Depending on the Member’s choice or the nature of the service, information such as nicknames, character avatars, and status messages entered by the Member may be disclosed to other Members.
⑤ Members must faithfully manage their own personal information and update any changes. The Company shall not be liable for any damages resulting from delays or omissions in updating personal information due to the Member’s fault.
① Anyone wishing to use the game services provided by the Company must agree to these Terms and apply for membership through the procedures provided on the Company’s website or the initial screens of each game service or platform (“Application for Use”).
② Applicants must provide all information required by the Company during the Application for Use. Required information may vary depending on the platform.
③ Applicants must enter accurate personal information or agree to the collection of information registered on the platform in accordance with relevant laws. If false or forged information is provided or someone else’s identity is used, the Company may cancel or terminate the usage agreement without refund.
④ Once the usage agreement between the Company and the Member is established, the Company shall perform all necessary management tasks for the Member’s account, and the Member may use the game services in accordance with applicable laws, these Terms, and the operational policies.
⑤ The Company may differentiate the scope or duration of services based on the information provided by the Member. If necessary, the Company may request additional information to adjust the range of optional services or ongoing service offerings.
⑥ If a minor under the age of 19 (excluding those who reach the age of 19 in the year following their birth, per the Youth Protection Act) applies, the Company may request parental or guardian consent.
⑦ If using services provided in cooperation with third parties, separate Terms of Use of the Company or the third party may apply. The rights and obligations between the Company, the third party, and the Member shall be governed by those separate Terms or operational policies.
① The Company shall approve an applicant’s request for service if the applicant provides accurate information, unless there is a justifiable reason otherwise. However, the Company may refuse or cancel approval if any of the following apply:
1. Application in violation of Article 8 or Article 11(1)
2. Failure to obtain or confirm guardian consent as required by Article 8(6)
3. Applicant falls under a membership restriction per Article 25(4)
4. Reapplication within one month of withdrawal
5. Use of services from regions where the Company does not provide them, or through abnormal or bypass methods
6. Application for the purpose of prohibited acts under the Game Industry Promotion Act or the Information and Communications Network Act
7. Exceeding ID limits set by the Company
8. Use for fraudulent or commercial purposes
9. Reapplication during a temporary suspension for policy violations
10. Other circumstances where approval is deemed inappropriate
② The Company may withhold approval until the cause of suspension is resolved if any of the following apply:
1. Insufficient Company resources or technical issues
2. Failure to follow prescribed application procedures
3. Incomplete legally required procedures
4. Other justifiable reasons making approval difficult
① The Company shall comply with all applicable laws and faithfully fulfill the exercise of rights and the performance of obligations set forth in these Terms in good faith.
② The Company shall establish and maintain a security system to protect personal information (including credit information) so that Members can safely use the services, and shall publicly post and abide by its Privacy Policy.
③ Except as required by law, these Terms, or the Privacy Policy, the Company shall not disclose or provide Members’ personal information to any third party.
④ If an interruption occurs in the equipment or data is lost or damaged, causing a service outage, the Company shall, unless due to force majeure, emergencies, or technically insurmountable defects, promptly undertake all reasonable efforts to repair or restore the service.
⑤ If the Company deems a Member’s opinion or complaint to be justified, it shall endeavor to resolve it immediately. If immediate resolution is difficult, the Company may notify the Member of the delay and expected resolution date via the Member’s provided telephone number or email.
① When using the Company’s game services, Members shall not engage in any of the following acts or attempt to do so:
1. Using false information or another person’s information when applying for membership or changing Member information.
2. Illegally using or impersonating another Member’s account, game ID, or password.
3. Transferring, selling, gifting, or exchanging in-game data (ID, characters, items, in-game currency, etc.) for consideration through unauthorized or abnormal methods, or using such data as collateral or for rental.
4. Reproducing, distributing, or commercially exploiting any part of the game services or information obtained therefrom without the Company’s prior consent.
5. Deceiving others through the game services to gain financial benefits for oneself or a third party.
6. Defaming others or causing property damage to others.
7. Using another person’s payment methods (credit cards, mobile billing, bank accounts, etc.) without consent to pay fees or charges.
8. Infringing the Company’s or third parties’ intellectual property rights or portrait rights.
9. Collecting, storing, distributing, or posting other Members’ personal information without approval.
10. Exploiting bugs in the game services.
11. Intentionally disrupting the operation of the game services, sending advertisements to other Members against their explicit opt-out requests, or transmitting other disruptive information.
12. Impersonating other Members or falsely stating relationships with other Members.
13. Exchanging or posting obscene or indecent content, linking to pornographic websites, or posting unauthorized advertisements or promotional materials.
14. Using the game services for gambling or any other unhealthy methods.
15. Using the game services for commercial, business, advertising, promotional, political, or electioneering activities without the Company’s consent.
16. Transmitting words, sounds, writings, images, or videos that cause sexual shame, disgust, or fear to other Members.
17. Unauthorized modification of existing information posted within the game services.
18. Using or distributing information or code (e.g., viruses) designed to disrupt or destroy the Company’s software, hardware, or telecommunications equipment, or using information prohibited by law.
19. Modifying the game services, inserting other programs, hacking or reverse-engineering the Company’s servers, leaking or altering source code or data, setting up independent servers, or arbitrarily changing or misappropriating parts of the Company’s website without authorization.
20. Impersonating or forging the identity of the Company’s employees or operators, or using another Member’s identity to post or send messages.
21. Inducing or advertising any of the acts listed in items 1 through 20.
22. Any other act that violates applicable laws, or is contrary to sound morals and social conventions.
② Members shall be fully responsible for any economic loss or legal action arising from violations of paragraph ①, and the Company shall not be liable. Furthermore, if a Member’s violation causes damage to the Company, the Member shall compensate the Company.
③ Members shall at all times review and comply with these Terms, the operational policies, and any notices or precautions posted or communicated by the Company regarding the game services.
④ Members are solely responsible for managing their account, PC, mobile devices, and authentication methods. The Company shall not be liable for any loss resulting from inadequate management or unauthorized use by others.
⑤ Members shall set up and manage security measures (e.g., payment passwords) to prevent unauthorized payments on the Company’s website and platforms. The Company shall not be liable for any loss resulting from a Member’s negligence in managing these security measures.
⑥ The Company may specify detailed rules for the acts in paragraphs ① through ⑤ in its operational policies, and Members shall comply with them. Such rules may include:
1. Restrictions on account names, character names, guild names, and other in-game names set by Members.
2. Restrictions on chat content and methods.
3. Restrictions on bulletin board usage and service usage methods.
4. Restrictions on in-game behavior.
5. Other matters deemed necessary for smooth operation of the game services, provided they do not infringe the essential rights of other Members.
6. Policies for services ancillary to the game services.
7. External platform partnership service policies.
① The Company shall allow Members whose applications have been approved under Article 9 to use the game services immediately. However, for certain services, the Company may designate a start date or require completion of separate agreements or procedures before commencement.
② If the Company is unable to commence a service due to operational or technical issues, it shall announce this on the website or notify Members through the relevant game service site.
③ The Company shall provide minimum or recommended technical specifications required for each game service on the respective game service website or official community. Members shall verify whether their device specifications and network conditions are suitable for service use. Additional program installations may be necessary for optimal gameplay.
④ The Company shall not be liable for changes in technical specifications resulting from updates or technological advancements.
① The Company may provide additional services together with the services specified in these Terms when offering game services to Members.
② The Company shall offer game services according to its business policy during designated hours and shall inform Members of service hours on the website or game startup screen.
③ Notwithstanding paragraph ②, the Company may suspend game services for a period in the following cases:
1. Maintenance, replacement, or regular inspection of IT facilities or updates to the game services.
2. Electronic intrusions, communication failures, abnormal usage patterns by Members, or unforeseen service instability.
3. Legal restrictions on providing game services at certain times or in certain ways.
4. Force majeure events, emergencies, power outages, equipment failures, or service overloads that prevent normal service provision.
④ In the case of paragraph ③.1, the Company may suspend services after notifying Members at least 24 hours in advance on the website or game service startup screen.
⑤ In the case of paragraph ③.2, the Company may suspend services without prior notice and may notify Members afterward on the website or startup screen.
⑥ The Company shall not be liable for any damages incurred by Members due to free game service interruptions, except where caused by the Company’s intentional or gross negligence.
⑦ If paid game services are interrupted or impaired for more than 4 consecutive hours in a single day without prior notice due to the Company’s fault, the Company shall extend the affected account’s service time by three times the downtime, and Members shall not have the right to claim additional compensation. If the downtime exceeds 10 hours despite prior notice, the excess downtime shall be extended accordingly.
⑧ In cases of paragraph ③.3 or ③.4, the Company may discontinue all game services for operational or technical reasons, provided it announces this on the website at least 30 days in advance; if advance notice is impossible, post-notification is permitted.
⑨ If game services cannot continue due to transfer, spin-off, merger, contract expiration, or significant financial deterioration, the Company may discontinue all services. The Company shall notify Members of the discontinuation date, reasons, and compensation conditions at least 30 days in advance via the website, game startup screen, or a linked page, and by the method in Article 33(1).
⑩ Members may not claim damages for the termination of free game services or paid content whose usage period has expired under paragraphs ⑧ or ⑨.
⑪ For paragraph ⑧, the Company shall establish and operate a dedicated support channel for at least 30 days after service suspension to handle compensation procedures under paragraph ⑩.
⑫ For game services provided via mobile devices, content may be tailored to the characteristics of the device or carrier. Changing devices, numbers, or roaming abroad may render some or all content unusable, and the Company shall not be liable.
⑬ Background processes may occur for mobile game services, potentially incurring additional carrier charges, for which the Company shall not be liable.
① Members may use the game services provided by the Company in accordance with these Terms, the operational policies, and the rules established by the Company, and the Company shall have comprehensive authority over the creation, modification, maintenance, and upkeep of the game services.
② The Company may modify services as necessary for smooth operation or technical reasons, and shall announce such changes within the game service before implementation. However, in cases of bug fixes, emergency updates, non-material changes, or unavoidable circumstances such as server failures or urgent security issues, the Company may notify Members after the change.
① The Company shall clearly display the following items on the website’s linked pages or the game service’s initial screen:
1. Title of the game content
2. Age rating
3. Rating classification number
4. Date of production
5. Registration or reporting number of the game manufacturer or distributor
6. Other items deemed necessary by the Company
② The Company may store all communications between Members within the game service, such as chat, mail, and whispers. The Company or an authorized third party may access this information only in the following cases:
1. To resolve disputes between Members, handle complaints, maintain game order, or improve the game service
2. To investigate account theft, real‐money trading, bug exploitation, in‐game fraud, verbal abuse, or similar misconduct
3. To investigate, process, verify, or seek remedies for violations of laws or serious breaches of these Terms as defined in Article 11
③ When the Company or a third party accesses Members’ chat, mail, or whispers under paragraph ②, the Company shall inform the Member of the reason and scope of access. However, for items 2 and 3 of the preceding paragraph, the Company may notify affected individuals afterward of the access reason and the parts relevant to them.
④ The Company may collect and use Members’ device settings and specifications, running program information, and mobile device information (settings, specifications, OS, version, etc.) to ensure stable operation and improve service quality.
⑤ The Company may request additional information from Members to improve the game service or introduce new services. Members may accept or decline such requests, and the Company shall notify Members that they may refuse the request.
① The Company may display advertisements within the game service and, with consent, send promotional information via email, SMS/LMS, or push notifications. Members may opt out at any time, and the Company shall cease sending promotional information upon such request.
② Members may encounter advertisements or links to third‐party services via banners or links provided by the Company’s services.
③ When redirected to third‐party advertisements or services under paragraph ②, those services fall outside the Company’s scope; the Company does not guarantee their reliability or stability and is not liable for any resulting damage, except where the Company has facilitated such damage through willful misconduct or gross negligence.
① Copyrights and other intellectual property rights in the content provided within the game service belong to the Company or the respective rightsholder. Members are granted a limited license to use such content only in accordance with the methods prescribed by the Company.
② Copyrights and other intellectual property rights in any posts submitted by Members within the game service belong to the Member. However, the Company may move or delete such posts without prior notice for management or policy reasons.
③ Members are solely responsible for any damage arising from their posts, and the Company shall not be held liable. If a Member’s post infringes third‐party rights and the Company is sued for damages, the Member shall fully cooperate in defending the claim; if the Company cannot be exonerated, the Member shall bear full responsibility.
④ Members shall not reproduce, transmit, publish, distribute, broadcast, or otherwise commercially exploit any works protected by copyright or other intellectual property rights of the Company or third parties without prior consent.
⑤ Upon termination of the service agreement under these Terms, Members shall immediately delete or return all Company content, including game clients.
⑥ Posts made by Members within the game service (conversations, images, sounds, etc.) may be used in search results, services, or related promotions and may be partially modified, reproduced, or edited by the Company as necessary, in compliance with copyright and intellectual property laws. Members may request deletion, exclusion from search results, or confidentiality through customer support or in‐game management features at any time.
⑦ If the Company receives a substantiated claim of intellectual property infringement or determines that a Member’s post violates Article 11(1), the Company may delete or refuse to register the post without prior notice. Suspension of posts for copyright infringement shall follow applicable laws.
⑧ Members whose legal interests are harmed by posted content may request deletion or rebuttal from the Company, which shall promptly take necessary measures and notify the requester.
⑨ This Article remains in effect while the Company operates the game service and continues to apply after a Member’s withdrawal.
Regarding the use of paid services to access game services, Members shall be subject to the separate “Paid Service Terms of Use” established by the Company.
① The Company may additionally grant points when providing the Game Services. Points may be awarded free of charge or for a fee as consideration, rewards, event prizes, etc. Points granted free of charge cannot be refunded or returned once exchanged for content.
② The issuance, name, and usage methods of points may vary by Game Service, and certain points may only be redeemable through specific pages operated by the Company. Detailed instructions on point usage will be provided on the relevant service page.
③ The validity period for points is as specified at the time of issuance; if no period is specified, the default validity is three months. Points not used within the specified period or within three months of issuance will expire.
④ If a member deletes their account, any points accumulated on that account may be forfeited.
⑤ The Company may terminate the points program for business, technical, or operational reasons, provided it gives at least 30 days’ prior notice on its website. Any points not used by the announced termination date will expire.
① The Company may offer “Coupons,” classified as paid or free, via each Game Service’s website or application. Members can enter the coupon PIN to exchange it for corresponding in-game items.
② Members may purchase coupons using the payment methods provided by the Company. Coupons differ in exchangeable items, price, and validity period depending on their type, and the Company will inform members of these details.
③ Members may cancel a purchased coupon without fee if it remains unused within 7 days; the Company will promptly retrieve or delete the coupon. Coupons past this period, or those restricted under applicable laws (e.g., the Act on Consumer Protection in Electronic Commerce), may not be cancelled. The Company will clearly indicate when cancellation rights are limited.
④ If a coupon purchaser is found to have violated Article 11 of these Terms, the Company may refuse or revoke coupon approvals and restrict the use of coupons and Game Services. The Company is not liable for such restrictions absent willful misconduct or gross negligence.
The Company may select members as Creators and provide sponsorship services. Details on application, selection, activities, rewards, and penalties are set forth in separate “Creator Operation Policies.”
① The Company may offer Messenger Services (e.g., the Hamon Plug) to members using the Game Services. Members must install the relevant software to use the Messenger Service.
② Members must not use the Messenger Service to infringe on others’ rights, transmit or store harmful or pirated content, or for any illegal purpose. The Company is not liable for any damages arising from information sent or received via the Messenger Service.
① Prior to the official launch of a Game Service, the Company may select a limited number of members to participate in a Test Service for stability assessment. Separate agreements or procedures may apply as announced upon application.
② During the Test Service period, the Company may modify, add, or delete game data to ensure stability and achieve test objectives; it has no obligation to restore such data. After the Test Service ends, the Company may delete all or part of any game money or characters acquired during the test.
① The Company may provide paid content including virtual currency and items (collectively “Items”) within the Game Services.
② The Company may classify Items as paid or free according to its policies and set usage periods and conditions, which will be posted in the content usage guide or payment screen. Unless otherwise specified, the default policies are:
1. Items are usable within one year of purchase; Items not activated within one year may expire. Package Items are considered activated upon opening.
2. Items with a specified usage period may only be used for that period.
3. Items marked “permanent” or without a specified period (“indefinite Items”) may be used as long as the Game Services continue from the time of activation.
4. Usage rights may be lost if the period expires, the Game Services end, or a member’s account is suspended or terminated under Article 25 due to legal violations or willful misconduct. Additional network charges for mobile purchases are the member’s responsibility.
5. The Company may change or disable existing Item functions for game updates or balance; if paid Items become unusable before their expiry, the Company will compensate with Items or points of equivalent remaining value.
③ If a member holds both paid and free versions of an Item and uses part of it, the paid portion will be consumed first. If only paid Items remain, they will be consumed on a first-in, first-out basis. Exceptions may apply to certain Game Services and will be announced accordingly.
④ Items purchased on mobile devices are generally available only on the device on which they were downloaded or installed. However, if device sharing is permitted by the app store, that store’s policy applies. The Company is not responsible if device changes, number changes, or roaming render content partially or wholly unavailable.
① The Company may, after notifying the member by the method set forth in Article 33(1) or by other valid means, suspend or restrict the member’s use of the Service until the cause is remedied, in accordance with each Game Service’s operation policy. For matters not specified in the operation policy, the Company may take appropriate measures under these Terms after a prior warning.
1. If any personal information provided at the time of application is false or belongs to another person.
2. If the member behaves in a manner that causes discomfort to others on the Company’s website or within the Game Services.
3. If the member interferes with the smooth operation of the Game Services.
4. If the member uses or distributes unauthorized programs, exploits system bugs, hacks, or attempts to damage the system.
5. If unauthorized use occurs due to compromise of the account or password.
6. If the account has been suspended or restricted under these Terms or other Company policies.
7. If the member violates any provision of Article 11(1) other than subparagraphs 1, 3, 7, 10, 16, 17, or 22.
② The Company may, after notifying the member by the method set forth in Article 33(1) or by other valid means, terminate the member’s contract in the following cases:
1. If all personal information provided at the time of application is false or belongs to another person.
2. If the member uses another person’s payment information or engages in fraudulent transactions.
3. If the member buys, sells, or induces the transfer of Paid Services without the Company’s permission.
4. If the member uses unauthorized programs, exploits system bugs, hacks, or attempts to damage the system.
5. If the member commits any act listed in Article 11(1) subparagraphs 1, 3, 7, 10, 16, 17, or 22.
6. If the member has been suspended or restricted at least twice under paragraph ①.
③ If a member’s use is restricted or contract is terminated under this Article due to violation of applicable laws or paragraph ②, refunds of Items and Paid Services may be limited.
④ The Company may terminate the contract and restrict re-registration using the same personal information or from the same region (including the same IP range) for members who repeatedly violate paragraphs ① or ②.
⑤ If a member has linked their account to another platform device, that linkage will also be restricted if the original account is suspended.
⑥ The Company may classify an account as dormant and delete its information if both of the following are met:
1. The account has no login records for a period specified in each Game Service’s operation policy.
2. The account holds no remaining paid currency or active paid items.
⑦ If a report or reasonable suspicion arises under paragraphs ① or ②, the Company may temporarily suspend the member’s account until the investigation is complete. After the investigation, paid-service members will have their service period extended by the suspension duration, unless found to have committed a violation under paragraph ①.
⑧ Members may file an objection to any restriction under this Article through the procedures established by the Company.
⑨ Upon termination of the Game Service contract, except as required by law, the Company may delete all account information to maintain a better service environment. Members must back up any needed information before termination, and the Company is not liable for any loss resulting from post-termination deletion.
① Fees for use of the Game Services may be paid by methods predetermined by the Company.
② Members who apply for paid Game Services must faithfully pay the fees in the manner stipulated by the Company.
③ If payment is made through a service provided by an external platform, charges and payments follow the policies of the platform operator. Payment limits may be adjusted according to the Company’s or the platform operator’s policies or government directives.
④ If payment via an external platform’s service is made in foreign currency, the actual charged amount may differ from the displayed price due to exchange rates and fees; the Company is not liable in the absence of gross negligence.
① A member who has entered into a contract with the Company for the purchase of paid content may withdraw their offer within 7 days of purchase without any fee.
② A member may not withdraw under paragraph ① against the Company’s intention in the following cases:
1. If the paid content is lost or damaged due to the member’s fault.
2. If the member has used or partially consumed the paid content as follows:
a. Paid content that is used or applied immediately upon purchase.
b. Additional benefits in bundled paid content that have been used or partially used.
c. Where unpacking an item constitutes use or where unpacking determines the utility of the paid content.
3. If the provision of the paid content has commenced.
③ The Company will clearly indicate, in a place easily noticeable by the member, which items are non-refundable under paragraph ② or provide trial content so that the member’s right to withdraw is not hindered.
④ Notwithstanding paragraphs ①–③, if the paid content differs from its advertised description or is not delivered as agreed, the member may withdraw within three months of the contract date or within 30 days from when the discrepancy was discovered, whichever is earlier.
⑤ If payment is made via an external platform’s service, the Company may verify purchase records with the platform operator and provide necessary information to support the withdrawal. The Company may contact the member or request additional evidence to confirm legitimate withdrawal reasons.
① If a minor or person with limited legal capacity makes a payment without the consent of their legal representative, the minor or their legal representative may cancel the transaction.
② Cancellation may be restricted if the payment for paid content by a person with limited capacity was within the scope permitted by the legal representative or if there was deception by the person.
③ Whether a party to a paid content purchase contract is a person with limited capacity is determined based on the payment platform, executor information, or the name on the payment method; the Company may request submission of documents to verify the right to cancel.
④ The Company may refuse repeated refund requests for similar reasons.
① Members may withdraw their membership at any time; upon receiving a withdrawal request, the Company will verify the member’s identity and take appropriate action. Personal data processing upon withdrawal will follow the Privacy Policy.
② Membership withdrawal can be processed through the customer center or the website procedures.
③ Re-registration may be restricted for one month after membership withdrawal is completed.
① If the Company or a member causes damage to the other party by violating these Terms, the responsible party shall compensate for the damage; however, they shall be exempt from liability if there is no intent or negligence.
② If paid content purchased by a member is lost due to the Company’s fault, the Company shall restore it or provide paid content of equivalent value, or if restoration or replacement is not possible, refund the purchase price.
③ If a member causes damage to the Company by violating these Terms, the member shall be liable to compensate the Company for all damages.
① The Company shall not be liable if it cannot provide services due to force majeure such as natural disasters, war, emergency situations, or other reasons beyond its control.
② The Company shall not be liable for service interruptions, malfunctions, or contract terminations resulting from the member’s fault.
③ The Company shall not be liable for issues caused by external factors such as suspension of telecommunications services by carriers or changes in the mobile device environment, unless caused by willful misconduct or gross negligence.
④ The Company shall give at least 24 hours’ notice for planned maintenance, replacement, or inspection of equipment that may interrupt services, and shall not be liable unless there is willful misconduct or gross negligence.
⑤ The Company shall not be liable for disputes between members or the reliability or accuracy of third-party posted information, unless caused by willful misconduct or gross negligence.
⑥ The Company shall not be liable for damages arising from the provision of free services or deletion of content at the user’s discretion.
⑦ The Company shall not be liable for damages arising from the use of third-party provided services, unless caused by willful misconduct or gross negligence.
⑧ The Company shall not be liable for damages resulting from unmet expectations or selective use of services, unless caused by willful misconduct or gross negligence.
⑨ The Company shall not be liable for damages caused by negligence in managing passwords or authentication methods.
⑩ The Company shall not be liable for damages resulting from the deletion of guest accounts, unless caused by willful misconduct or gross negligence.
① A member may raise any issues encountered during service use or objections to these Terms via the customer center established by the Company.
② If the Company finds an objection under Paragraph ① to be justified, it shall take appropriate measures.
① The Company may notify members by e-mail, electronic memo, in-game message, or text message (LMS/SMS).
② Notices to all members may be replaced by posting within the game or displaying a popup for at least seven days.
① Disputes between the Company and members shall be resolved by mutual agreement; if no agreement is reached, litigation shall be brought before the court with jurisdiction under applicable laws and procedures.
② These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
These Terms set forth the conditions and procedures for use of various paid services provided by Hamon (the “Company”) through its internet game services and its website (www.hamonstudio.net, the “Website”).
① These Terms become effective when posted on the Website or the service screens, or otherwise notified to members by e-mail.
② The Company may amend these Terms when reasonable grounds arise.
③ Matters not specified in these Terms shall be governed by the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other relevant laws.
④ If the Company deems it necessary to amend these Terms, it shall post the amended Terms and their effective date on the Website at least seven days before the effective date. If the amendments are unfavorable to users, the Company shall post or e-mail them at least 30 days before the effective date. The amended Terms shall take effect on the date specified.
① The terms used in these Terms are defined as follows:
1. “Top-up” means purchasing paid services or paid goods in set monetary units using the payment methods provided by the Company.
2. “Paid Service” means a service that a member may purchase and use by paying the fee through the Company’s payment methods; such services may be provided in various forms.
② To use the Paid Services smoothly, a member who applies for a Paid Service must comply with the following:
1. The member must pay the service fee faithfully.
2. The member must complete payment immediately after application.
3. Unless otherwise specified at payment, time-based services are valid for 30 days after payment and cannot be used thereafter.
① Top-ups for Paid Services can be made through the payment methods provided by the Company, such as credit/debit cards, mobile payments, and one-click payments. Each payment provider may require separate procedures, which the member must follow.
② The top-up increments and monthly top-up limits for Paid Services are determined by the Company’s policy, and additional limits may apply according to the payment provider or government regulations.
① The Company may withhold or cancel payment approval in the following cases:
1. Omission or error in required information, or incomplete procedures
2. Non-payment of fees or inability to verify the payer
3. Unauthorized use of a payment method
4. Other reasons attributable to the member
② The Company may restrict approvals until issues such as insufficient facilities or technical failures are resolved.
① Paid currency is used to pay for game services and paid content; transaction details can be confirmed upon request.
② Currency is used in the order it was purchased.
③ In case of withdrawal, used currency is refunded in reverse order of use.
④ In the event of a service defect, compensation may be provided through re-crediting or content restoration.
⑤ No interest is accrued on any remaining paid currency.
⑥ After withdrawal and return/deletion of content, refunds will be issued within five business days from the return date; late refunds will accrue statutory interest.
Under Article 64 of the Commercial Code, any remaining paid currency will automatically expire if not used for 60 months from the last use date.
① You may withdraw your purchase within 7 days from the top-up date.
② If the content differs from what was advertised or agreed, you may withdraw within 3 months of the top-up date or within 30 days of becoming aware, whichever comes first.
③ By applying through customer support, the currency will be immediately reclaimed/deleted and refunded within 3 business days; late refunds will accrue statutory interest.
④ Any costs of delivery or return will be borne in accordance with the Consumer Protection Act.
① Upon withdrawal, currency will be reclaimed/deleted and refunded within 5 business days.
② If the refund is delayed, statutory interest will be paid.
① You may request a refund for any unused paid services. Free promotional currency or services are not refundable.
② Refunds are processed in KRW and subject to a 10% fee on the remaining balance (or a 1,000 KRW fee if the balance is less than 10,000 KRW); balances of 1,000 KRW or less are not refundable. Fees are waived if the refund is due to the Company’s fault.
③ The Company may refuse refunds if the member committed serious illegal acts or disrupted operations; however, refunds will be granted if the member provides a valid explanation.
① Upon termination of a subscription-based service contract, the Company will refund in full the unused portion of the service period using the original payment method. However, refunds may be subject to restrictions under applicable laws or policies, and for card payments, cancellation of the card transaction is the standard procedure.
② The Company is not liable for errors in deposit or delays in registration.
③ Refunds will be processed within five business days from the date of termination notice. If unavoidable, the Company will notify the member in advance and issue the refund at a specified time, with the Company bearing any remittance fees.
① The Company uses information related to the cash service solely for contract performance and does not provide it to third parties except as required by law.
1. When necessary for fee settlement
2. When anonymized for statistical research, academic study, or market research
3. When specially provided for by relevant laws
② The Company may provide information to a mobile payment arbitration center within the scope necessary to resolve disputes or arbitration requests.
③ Other matters concerning personal data protection are governed by the Company’s Privacy Policy.
① If an erroneous overcharge occurs due to the Company’s fault, the Company will refund the full amount using the same method of payment—or after verifying the payer’s identity if the original method is unavailable. However, costs arising from the member’s fault are borne by the member.
② The Company shall properly perform services except in cases falling under the exemption provisions.
The Company may restrict all or part of the service, or reclaim the member’s account, items, or cash, in the event of the following:
① System overload acts such as hacking
② Transfer or sale of cash rights
③ Forgery, alteration, unauthorized use, or misuse of payment methods
① The Company may suspend service for maintenance of facilities, suspension of telecommunication provider services, or force majeure.
② In cases of national emergency, power outage, facility failure, or excessive usage, the Company may limit or suspend all or part of the service.
① The Company is exempt from liability in case of force majeure or other unavoidable circumstances.
② The Company is not liable for disruptions caused by the member’s fault.
③ The Company is not liable for issues arising from the member’s own choices.
④ The Company is not liable for the reliability or accuracy of posted information unless due to gross negligence or willful misconduct.
⑤ The Company is not liable for losses arising from legally mandated service time restrictions.
① Disputes shall be resolved by mutual agreement; if no agreement is reached, litigation will be filed with the court having jurisdiction under applicable laws.
② Korean law shall govern the litigation.